Comments on: Travelocity refuses to reimburse for unsafe/filthy hotel http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/ WordPress and Stuff Thu, 09 Feb 2012 19:54:46 +0000 hourly 1 http://wordpress.org/?v=3.3 By: P. Morgan http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/comment-page-1/#comment-2208 P. Morgan Mon, 24 Aug 2009 23:16:12 +0000 http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/#comment-2208 Ok, To whom it may concern. 8-24-2009 Sun .23.2009, I've spoken to reps Keith, Chad, Supervisor Julie, rep Iam, Vanessa, Supervisor Sari, and the 2 booking reps that gave me incorrect information about the hotel in the booking process. Mon 8.24.2009 reps Nathaniel and Boris., supervisor Eve. Phone has hung on on me 5 times during this process and it is virtually impossible to get a supervisor or any competent agent to handle the matter at hand. Matter at hand - I booked a hotel where I was told the room was a special suite with a fireplace. When I arrived it was a king basic room. Upon calling down to the front desk, the clerk alerted me that no room in the entire hotel had a fireplace. I decided to leave, called back the same line it was so easy to get through to take my money, and this is where the nightmare began. Above is a condensed version of the hell. As a long standing customer, I am sending this note to put you on notice, that the "delights" of this experience will be going out to the masses in blog,form, and I hope no one ever has to deal with the type of treatment I went through. Ok, To whom it may concern. 8-24-2009
Sun .23.2009, I’ve spoken to reps Keith, Chad, Supervisor Julie, rep Iam, Vanessa, Supervisor Sari, and the 2 booking reps that gave me incorrect information about the hotel in the booking process. Mon 8.24.2009 reps Nathaniel and Boris., supervisor Eve. Phone has hung on on me 5 times during this process and it is virtually impossible to get a supervisor or any competent agent to handle the matter at hand.

Matter at hand – I booked a hotel where I was told the room was a special suite with a fireplace. When I arrived it was a king basic room. Upon calling down to the front desk, the clerk alerted me that no room in the entire hotel had a fireplace. I decided to leave, called back the same line it was so easy to get through to take my money, and this is where the nightmare began.
Above is a condensed version of the hell.

As a long standing customer, I am sending this note to put you on notice,
that the “delights” of this experience will be going out to the masses in blog,form, and I hope no one ever has to deal with the type of treatment I went through.

]]> By: The Power of the Blog - Travelocity Listened - Brad Williams Weblog: Web 2.0 and Beyond http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/comment-page-1/#comment-1061 The Power of the Blog - Travelocity Listened - Brad Williams Weblog: Web 2.0 and Beyond Fri, 30 Nov 2007 02:44:08 +0000 http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/#comment-1061 [...] StrangeWork.com: Some of you may remember my recent rant about Travelocity. Well I’m happy to report that today my girlfriend received an email from the Travelocity.com [...] [...] StrangeWork.com: Some of you may remember my recent rant about Travelocity. Well I’m happy to report that today my girlfriend received an email from the Travelocity.com [...]

]]> By: steve http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/comment-page-1/#comment-1007 steve Mon, 12 Nov 2007 23:23:09 +0000 http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/#comment-1007 Dude. reality check. you booked a RAMADA. were you not aware that ramadas are the nastiest hotels in north america? Dude. reality check. you booked a RAMADA. were you not aware that ramadas are the nastiest hotels in north america?

]]> By: MaxWeb http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/comment-page-1/#comment-861 MaxWeb Mon, 22 Oct 2007 17:33:01 +0000 http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/#comment-861 Call your Credit Card company and have them initiate a chargeback... Travelocity may not work for you, but the CC company does. They should be able to help you out. Call your Credit Card company and have them initiate a chargeback… Travelocity may not work for you, but the CC company does. They should be able to help you out.

]]> By: diane sherman http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/comment-page-1/#comment-860 diane sherman Mon, 22 Oct 2007 13:19:36 +0000 http://www.strangework.com/2007/10/22/travelocity-refuses-to-reimburse-for-unsafefilthy-hotel/#comment-860 Any idea how Travelocity's policy stacks up against policies of other travel sites? Sorry you had a bad experience, though.. sounds awful! Any idea how Travelocity’s policy stacks up against policies of other travel sites? Sorry you had a bad experience, though.. sounds awful!

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