If you read my post Xbox 360 Red Ring of Death, you know my Xbox has recently died. I got motivated today and called Xbox support to start the process of returning my Xbox for repairs. Here is a quick guide outlining the steps I took to get my Xbox repaired.
Step 1: Call Microsoft Xbox support at 1-800-4MY-XBOX (1-800-469-9269)
Step 2: Get a support specialist on the line. Go through their basic troubleshooting steps to determine your Xbox is indeed broke.
Step 3: Microsoft will send a pre-paid UPS box for your Xbox to be shipped in. Make sure you write your reference number on the side of your Xbox before sending it off.
Step 4: Remove all attachments from your Xbox including your hard drive and face plate.
Step 5: Send your Xbox to Microsoft in the UPS package and wait for a refurb to arrive.
The support tech said the normal turn around time is 4-6 weeks. I have a feeling that wait time is going to increase dramatically when Halo 3 launches in September.
It’s too bad we have to do this, but at least Microsoft has stepped up to the plate to cover these repairs.
Related posts:
- Xbox 360: Sent for repairs
- Xbox 360: Coming home to daddy
- Xbox 360 repaired and returned
- Xbox 360 Red Ring of Death
- How To: Download Podcasts with iTunes and Sync with a Zune
Oh yea, and how important is it to put the return address and service number on the xbox itself? It seems weird, because it’s already on the label.
will they take a four year old xbox i got mine when it first came out and it worked well till now
Any suggestions…My son bought an Xbox in October with a one year warranty. He has it with him in Iraq and it needs repaired now. I’m not sure what the exact problem is, though.
He is gonna send the system back to me in the U.S. and he wants me to call them and have box sent to return it to them.
What should I expect? Are they going to want to know the details about what is wrong with it? If so, I need to know so I can ask my son to explain it to me next time he calls me.
Also, someone said on an earlier post something about removing the face plate and hard drive before sending it for repairs. Will I have to do this? Cause I sure don’t know how. Maybe I will have to ask my son to do that before he sends it to me from Iraq, huh? Anyone know??
Well, this old Mom appreciates any help!
I can’t stand Microsoft. I have had problems with them in the past when I had an Xbox break on me a year ago and they refused to fix it claiming I tampered with it which is absolute garbage. Just this past Tuesday I shipped another 360 that broke on me to thier repair center and they received it Thursday and a day later they’re shipping it back. I know they are gonna send it back unrepaired again. This is ridiculous. Is there anything we can do to fight back against Microsoft especially when they’re refusing to fix thier own defective product.
hey all my games are coming up as dvds, i talked to a gamestop associate and they said it might be a glitch in the system.. so i was wondering if thats a usual problem and will they still repair it.
What if you do not have a memory card and all your saved files are in your hardrive? What do I do now if I have the ring of death?
so i never keep receipts….cuz im a loser i guess but im sending my xbox in and i dont have that proof of when i bought it so do i really need that or is there another way of proving it that they’ll accept?
Fuck ups Its been gone for 3 months now and my son is about to kill himself so Fuck ups
I bought a limited edition halo 3 xbox 360 in 2007. i got the red ring about a month ago, is it still insurable? or do i have to buy a new xbox?
TAKE YOUR HARDRIVE OFF THEN SEND THE XBOX IN.
I have the limited edition Halo 3 Xbox360, just sent mine today, packaged it and boxed it myself. They no longer send “coffins”. I printed out the label and taped it to the top of the box. Went over and dropped it off at UPS. Have the tracking number and all, but when I check my email, and scroll to the bottom of the email, it says I should have written my Service Request # on the box as well. I wonder why this wasn’t part of the packing instructions, or on the label I printed which seemed as though it was specifically mine. I hope they just send it back, Ill just fix the fucking thing myself, all I really need is some Arctic Silver compound from frys for about 5 bucks… Plus I can get some LED fans and shit.
THANKS FOR THE NUMBER =]
So nobody has an answer to the question of will MS send back a Halo 3 Limited Edition case or just some crap generic white case? I’m wondering as well now because mine just crapped out tonight and this site came up in my search for the answer.
Well, to answer my own question…
It depends. I’ve been reading some good and bad, and some true horror stories. Seems like we might get back out original and fixed xbox, sometimes with new innards. Sometimes we might get back some refurbished plain unit. And one case a guy got back a busted up, crud encrusted plain unit with a note saying it was that way when they got it and they weren’t fixing it because he’d modded it and broken seals and such. Yikes. I’d have blown a gasket and MS would have heard me complaining before I’d dialed the phone. He responded calmly and factually. And it didn’t get him anywhere. Based on that case there are some real low lifes running around the repair center. Though from another reply there might just be some angels too.
So, with nervous trepidation I commit my beloved Halo 3 Limited Edition to the fates…
…just as soon as I make a serious time stamped and witnessed recording of every angle showing the pristine condition and the flashing 3RROD for insurance and possible litigation.
Does your xbox’s warranty have to be intact for Microsoft to repair it?
Not sure what you mean by intact Will so this is just a guess at your concerns… If they find official seals broken or signs of mods or abuse they will probably disallow the repair and ship it back to you unrepaired and charge you for s&h both ways, if I read the whole spiel correctly.
Epilogue (FWIW): Well, I got an XBOX back, just shy of the 4 week mark. Not sure it’s mine but it is a Halo 3 LE one in good shape, and so far so good in function as well. And a one month of Live card with it for the inconvenience. It looks like it is a refurbished model, tagged Nov 21, 2009, just days before mine arrived. So MS is good in my books, they stepped up and fixed the RROD for free under the extended warranty. Thanks for the space to share and the guidance your blog offered Brad.
i just sent mine like a week ago i dnt remember if i had da falcon(2007) edition. Do i get a jasper(2008-9) or a falcon(2007) edition back?
Rich: It’ll probably be luck of the draw, whatever console comes up in the batch that matches yours(basic, elite, limited). And the new serial number label will have the date it was refurbished on, not manufactured so there’ll be no way to tell from that. You might luck out and get a jasper, or I’ve read you might even get a launch console.
Hello,
I read through a lot of these comments in order to limit my chances of repeating someone else and asking a question that had already been answered, but after reading over fifty and realizing that I had hardly cracked the surface I gave up. Props, to you, by the way.
Anyway, my question is: is it true that Microsoft extended the warranty to all X-Box owners to one free-send-in (I understand that -if this is true- it is old news and apologize)? If not, how much did your refurbish cost?
Thank you,
The Chaz
Do we have to pay for if the warrinty is expired?
Chaz – I’d not heard that, far as I know it’s just an extended 3 yr warranty for certain types of failures, and not limited to 1 time. I’ve heard a few say they’ve sent in multiple times, the ones they got in exchange failing as well.
Guam – Yep, again noting that some failures are covered under the special 3 yr extended warranty. But if you’re not covered you pay (~$100 iirc)
both – if having to pay for a refubished you’re probably much better off selling your dead XBOX on eBay or some such and buying a new one, especially if it’s older than 3 years
Hi every one,
got a question i am from Australia but i am moving to the uk in three weeks.
I have got a xbox360 elite witch i perches in Australia 14 months ago last knight i got the red ring of death,
so what i want to know is.
Can i send my Australian bought xbox360 for repair in the uk when i get there,
cos dont think it will be back in time if i send it off here. can anybody help.
I bought a refurbished XBox 360 from Amazon.com (which I have bought things from fine before). This one worked for 1 hour! I don’t know what’s wrong with it and cannot get a hold of anyone from Amazon or the company who sent it to me. Is there any sense at all at this point of contacting Microsoft about it or am I totally screwed because this was a refurbished model?
Microsoft no longer sends you a return shipping box (just the pre-paid label). I did find a company called BoxYourBox that will priority mail you all the packing materials you need to return a xbox – a box, packing peanuts, tape, instructions. Just slap the MSFT label over theirs and call UPS for pickup. They’re worth checking out, super convenient if you don’t want to make an extra trip to the post office / packing supply store.
http://www.boxyourbox.com/
hey this only happend with the 2007 ones …
My 10 and 13 yr old boys got their 360 for christmas and now it wont read ANY discs. I googled this 360 pros site and printed a fedex label, is this really legit? I dont want to send my babies game to a company that is a scam. Please help me!!!!!!
Mira -
Don’t risk it, besides your xbox may still be under warranty. Call the Microsoft repair center, they’ll email you a legit shipping label, get yourself a boxyourbox.com shipping package, and call UPS for pickup. You’ll have it back in a couple weeks, repaired by Microsoft with genuine parts. All the instructions you need are here:
http://www.boxyourbox.com/returning-your-xbox.html
-John
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CAN SOMEONE HELP ME PLEASE ! -.-
1-so i send my xbox 360 for repair 2 weeks ago with perfect packaging instuctions and everything
2-after about 1 week or 1 week n a half i get an email saying that my label was damaged or my xbox had been tried to open by force
3-i go to my service repair status and randomly it seys your xbox repair was COMPLETED
3-they send me a tracking number for ups like 3 days ago and when i track it all it says is ups has recived your package and is getting ready to send it to you from:(MX) is MX supposed to be a state/country/orw.e cuz idk what da f… they mean by MX and do you think they still fixed my xbox…???????HELP PLEASE I RESENTLY PURCHASED COD black ops AND 1 DAY LATER BOOM RROD…
HELP !?!?!?!?!? -.- TYVM IF YOU DO HELP ME
Thank you for information! I will try it!
how much will the gredy fuckers charge