If you read my post Xbox 360 Red Ring of Death, you know my Xbox has recently died. I got motivated today and called Xbox support to start the process of returning my Xbox for repairs. Here is a quick guide outlining the steps I took to get my Xbox repaired.
Step 1: Call Microsoft Xbox support at 1-800-4MY-XBOX (1-800-469-9269)
Step 2: Get a support specialist on the line. Go through their basic troubleshooting steps to determine your Xbox is indeed broke.
Step 3: Microsoft will send a pre-paid UPS box for your Xbox to be shipped in. Make sure you write your reference number on the side of your Xbox before sending it off.
Step 4: Remove all attachments from your Xbox including your hard drive and face plate.
Step 5: Send your Xbox to Microsoft in the UPS package and wait for a refurb to arrive.
The support tech said the normal turn around time is 4-6 weeks. I have a feeling that wait time is going to increase dramatically when Halo 3 launches in September.
It’s too bad we have to do this, but at least Microsoft has stepped up to the plate to cover these repairs.
Related posts:
- Xbox 360: Sent for repairs
- Xbox 360: Coming home to daddy
- Xbox 360 repaired and returned
- Xbox 360 Red Ring of Death
- How To: Download Podcasts with iTunes and Sync with a Zune
Status changed again (1/30/08):
“Device Shipped To Customer”
Music to my ears. I noticed that they used FedEx Ground to ship the package back to me. I live in Northern California.
I’ve had the RRoD on my xbox now for quite sometime. But sometimes it will turn on without any problems.. DO you think it will be fixed if i return it to MS if it doesnt display the RRoD when it arrives at the service centre?
P.S, i Ordered a return for my xbox on the 11th Feb its now the 22nd and i still havent recieved a box… My faith in microsoft is deteriorating…
I would imagine they will. My friend sent his in for repair and he never had the RRoD, he just had constant errors while playing games and they replaced his.
my roommate is in the navy and is out to sea for 8 months. his xbox got the rrod and all i have here is the box with no receipt. can i do the phone call and ship it off when the ups box arrives or does he have to do it when he gets back since he purchased it?
I just phoned microsoft today,for the problemes had with my 360 with the 3 red lights. And they said theyd send me a box in 3 days.2 hours later I get a email, and they said to me
Your service order has been created and we will process your Xbox console within 2 days of receipt.
If requested by the Xbox Customer Support agent you spoke with on the phone, submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or a copy) evidencing that your request for service is made within the warranty period. If proof is not received or if your proof indicates that your device is not in warranty, your device will be returned to you unopened, and you will need to pay freight charges directly to the carrier (freight collect) using only these forms of payment: personal check, certified check, cashier’s check, official check, money order or company check.
the probleme is , I dont have my reciept. What should I do??
I just phone today to microsoft,telling about them the problem with red lights,and they said they send a box then get it repaired etc..
2 hours later I got a email from them saying:
Your service order has been created and we will process your Xbox console within 2 days of receipt.
If requested by the Xbox Customer Support agent you spoke with on the phone, submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or a copy) evidencing that your request for service is made within the warranty period. If proof is not received or if your proof indicates that your device is not in warranty, your device will be returned to you unopened, and you will need to pay freight charges directly to the carrier (freight collect) using only these forms of payment: personal check, certified check, cashier’s check, official check, money order or company check
they problem is, I dont have my reciept.
What should I do??
Hey everyone,
on the website where you register the xbox to be fixed, does the repair center need to recieve the actual xbox before you can check on it? I try to put in my serial number to register it and it says it encountered a problem. Am I doing something wrong or what?
I didn’t have to submit any kind of proof of purchase with my Xbox when I sent it for repair.
yeah but what should I do send it anyways without the reciept or??
i still need to send my 360 in for the RROD problem but i dont have my receipt. It says that if u don’t have ur receipt then they won’t fix it. I got everything else, but what should I do? Please HELP
I’m from the UK and I have just sent my Xbox in for repair.
I bought mine second hand it would only turn on the third time from the get go.I called the weirdos at xbox and they made me pay £60 for a new warrenty before they would send me the box. Instead they sent a UUPS guy to my work to collect, I am no tracking my poor poor xbox.
Does anyone know the turn around for an xbox repair in the UK, its smaller than the states so it should be quicker right ! ! ! ! lol!! !
I need to play condemned 2 and I cant do it with a controller and no xbox, just look at the back and pretend right!
So why not just buy a new xbox while the current one is being fixed by microsoft. Then return the new xbox when you receive the fixed one back. Best buy has a 30 day return policy. Any issues with this?
@Joe I could be wrong but don’t they typically charge a 15% restocking fee on large electronics?
I know both Best Buy and Circuit City do on digital cameras.
Do you know the failure rate for refurbished ones? I had a 360 for about 10 months got the RROD, went through the return process back in November. The one they sent me back just did the same thing so I am going through this again. Why don’t they replace the mother boards with the ones with the new chip sets?
i got the rrod back in december. tried to register online to return for repair. i keep getting an error when i enter my serial number. i have tried over 14 times to register over the phone but i keep getting someone that tells me to call back in 3 hours when the system is finishe updating. anyone else experiencing this problem?
I just sent my xbox but the day my coffin came i took off the faceplate and noticed the seal looked like it was taken ff at one spot and moved to another from the factory like this now what well i called them and asked if i’m wasting my time sending it ini’ve never touched it i was informed both by phone and email that they dont not only go off the fact that the seal seems to be tampered with they check the serial and the clips in the back so i will keep fingers and oes crossed on this cause as far as i can see i dont not want to wage war with microsoft cause the reps just give you the round around they just better do what is right and check not just look at a seal and say nope its been tampered
my xbox 360 been sat here for a month waiting for microsoft to send me the pre printed forms from ups to get it delievered to the repair centre they said they would be here between 7-14 days first time round so i ve had to ring them up again to see where they are and the bloke said on the other side of the phone they haven’t been sent so he’d resend them between 3-5 days and guess what there still not here.they give you three options online when you register your xbox to be repaired and they don’t tell you which option you can do i.e they’d send the box to put your xbox in and they didn’t.Ive still got my snes upstairs and it still works after more than 10 years,its a joke.its a great console (before it breaks down)cant wait to get it repaired but microsoft need a kick up the arse.
i dont know if anyone can help me but i’ll try. my xbox is faulty and iv gone through all the stuff with getting the box. i just dont know what i need to put in the box. is it just my xbox or is it all this stuff aswell
Tax ID/VAT No.
Ship From and Ship To Address Information
Terms of Sale (Incoterms)
Reason for Return (e.g., Return for repair, Return – wrong size, Did not want)
Number of Units
Unit of Measure (e.g., Each, Carton, Dozen)
Description of Goods (e.g., What the good is, What the good is made of, What the good is used for)
Country of Origin (Manufacture)
Unit Value
Total Value
Currency (e.g., USD, CAD, EUR)
that was all basically in the instructions. but i dont think i know half that stuff. xbox support didnt say anything when i originally set up the return.
can anyone help.
I contacted microsoft, received the necessary return number along with the ups label for the box, but NO box ever came (been 4 weeks now). Can someone tell me what type of box I need to be using to send the system back? or should I be recontacting microsoft for the needed return box?
any and all comments/help will be greatly appreciated.
thanks man i would not have know what to do if it was not for you!
@Tricia,
i guess now they are only sending people prepaid labels and recipts but you need to go to a ups store and give them the label and then they will package it and send it off. i think you have to pay for the packageing which is like $7-$8 bucks. no biggy but seeing how you’ve waited over 20 Days you need to call again and get a new label and ref # so they can process it again.
oh and i have a question for anyone that can answer it if the send you a prepaid label and ship it does that mean that you still have warranty?
well if u bought ur xbox with a warranty then yes but if u did not it depends on whats faulty with your xbox say you have a hardware error they will fix it for free or just give a new xbox in the mail but if it is not a hardware error it will cost about 99 dollars.
Well, I’m very upset with microsoft i have two xbox 360′s and both of them get two red lights and freeze when im playing games i have tried all the methods i even took apart both of them and tried fixing at least 7 times each but im probably just gunna send them in but good thing i get my new xbox 360 tomorrow in the mail my own Dark Knight editon xbox 360 but microsoft im about to say screw microsoft and go out and buy a ps3 cause my buddy has one and he has Playstation network for it and you can’t get suspended or anything and its free and the only thing you have to pay for is map packs and that stuff but they dont even cost that much and you can also browse the internet on it how cool is that so im gunna send my 360′s in and if they give me red ring of death or two lights or one and if it freezes on me im gunna say bye microsoft and say hello sony.
I’ve been having trouble too. I recently sent my console in for repair after the “red ring of death”. I got back a letter saying “An inspection of your console has revealed that damage excluded from that covered by the Xbox Limited Warranty, has occurred.” and now they are accusing me of “tampering” with my system. You can find out more details here:
http://www.mattsmessyroom.com/2008/08/microsoft-repair-center-breaks-already.html
I’ll be blogging about my daily calls to support until I get a new 360.
I don’t get it…i just set all my stuff up to have my 360 sent back..and now the stinkin site gives me an error saying
Error!
We are unable to validate your customer information and proceed with your order at this time
Error #: 1086
so ive hade my xbox for 2 years and ive been hearing of everyone who hade trouble with thiers and mine finally broke but im not very patient and really want a new one is thier any way to get it faster
UK-LONDON
I set up a repair job on the XBox site (after disabling cookies!!) and received my UPS returns label almost immediately.
I’m not entirely sure as to what I have to do now.
I’ve read a few articles online that say they send a box out with instructions (do they still do this in the UK?). How long does this take? I only have 20 days to get it sent back to them and it’s almost been a week already!
I had my 360 for about 3 years and just now the 3 red rings come up or a screen that says E68 with one red ring.I do not know if they will be able to fix my harddrive and 360 because i had alot of data in all my games and i do not want it to be erased.will they be able to fix both?
I was given a busted 360 (RROD) and was told, “If you can fix it you can have it.” Well, I remove the faceplate and low and behold it still has the warranty
sticker on it and it’s still covered till October.
So I call Microsoft and tell them I need to send it in.
I give him the Serial number and of course it is reg. in someone else name.
I tell the guy how I got it and he goes to tell me that I need the Name, Address, Email,and Phone # of the original owner before they can do anything. Turns out the guy that gave it to me wasn’t the original owner but that he got it as payment from a guy he worked for and that guy had bought it from someone else.
Damn, that’s a well traveled Xbox360…
So of course no one can give me the info on Xbox for exchange.
Too bad too, since it has not been tampered with.
bought an xbox chipped but now has rrod,,,can i return this ,or im i going 2 have 2 buy new 1????please help
hey im from UK awell daz. im in the same state as you. i got all the ups information but what do i do next. does microsoft send me a box to put my xbox in or do i have to get one and package it myself. please help someone. desperate bloody RINGS OF DEATH.
hey everyone, my mate was refused a 360 repair becuase he brought his xbox second hand, so i swapped my serial number with his, and sent his xbox off as if it was mine, it was all good as i got a free month’s gold membership, but now my xbox has 3 red lights and he has insured me that i could send mine with my serial number and they would fix it agian without catching on…i don’t know wat to do? any help?
Here’s a better solution. Buy your xbox at Sam’s Club if you’re in the US. Long as you have your receipt they’ll take it back and you’ll have a new one that same day. The only problem with this is you need to back up your hard drive data since you’ll return that as well.
Since most of the info available on the internet is for people in the US, I thought I’d write the following to help out anyone in the UK who’s had the dreaded red rings of death and isn’t sure how to get their xbox360 fixed.
Here’s what I did: First, do a google search for “Xbox 360″, then click on the first result (xbox.com).
Now click on Sign In, which should be in the top-right corner of the page – use your windows live ID to sign in. (If you’ve got, or have ever had, an Xbox Live account the site should have a ready-made account for you to use).
Now click ‘Support’ at the top of the page, then where it says ‘Repair Agent’, click ‘Repair your console’.
Now you can either register your xbox360 using the serial number on the back, or if it’s already registered with the site, you can click straight onto your console under ‘Manage Registered Devices’
Next, click ‘Request a new repair’, fill out the form and submit.
Check your e-mail account a few minutes/hours later, and there should be a returns label that you can print out.
Find a box(you need your own in the uk, even if Americans get one sent to them), put your busted console inside and stick the label on the outside (also write your service request number and return address on the outside).
Now you’ve got to arrange pickup with UPS.
Google search UPS, and click on UPS Global Home.
Now click on UK which is right at the bottom of the drop-down list, even though United States is at the top of the list and it’s an alphabetical list, but never mind…
Now choose “Schedule a collection” and schedule your collection.
And that’s it. It took me about two days from RRoD to pickup by UPS, and I expect a shiny new re-furb to arrive within a couple of weeks with my complimentary one month xbox-live subscription included, so I can get back on Halo 3 and whup all yo asses.
I have the same(RROD)problem. Got it less than a year ago, but have contacted Microsoft and have given them the serial number and apparently someone has already used that one!!! What?? I bought this brand new from Fred Meyer, I can’t find my receipt but do have the box and the info that it came with.
Can someone help?
Thank you for the great advice! I just got off the phone with XBOX and they’re emailing me the mailing label, I’m boxing it up and dropping it off at UPS, and they say I’ll have it back in no more than 3 weeks with a free month on Live. They couldn’t have been nicer.
I was moving to a new state and shipped my 360 via UPS and when it arrived there were black marks on the console (probly from another item in the box) but now my 360 makes a loud grinding noise and it won’t play any disks and will say there’s a disk error or says to insert the disk into an xbox console. Its been longer then 90 days, will they accept it even still? will the black marks on the side keep them from repairing it?
My 360 wont turn on. there are no flashing lights. no lights at all, actually. i need a box to send it in.
rachael just call 1-800-4-my-xbox and they will send you the box but heres what i need to know from someone if i bought a xbox 360 from ebay and got the three red lights on the xbox360 will i be able to get it fixed for free from micrsoft without warrenty help please my email is sk8erpizimp@comcast.net or leave a comment thanks
I have a 14 month old xbox that I have to send back for repair due to a one light E74 error. Will they actually repair my unit or send another already refurbished one. The reason I ask is that I paid extra to get the Special Edition Halo unit and don’t want to just get a white one back. And get this…MS could not answer this question when I asked them. Thanks
I shipped mine off on the 21st of December 2008 im kind off concered about the tampering thing i sort of took of a prong you know from the side when you take off the side platedoes that matter?
hope it doesnt it would suck to get a gay letter for this
whenever i hear about the ring of death i can’t help thinking of the movie with Naomi Watts
i need help. i called the customer service number, but i cant talk to a specialist. wat do i do?
Are they still sending out boxes to return the xbox360′s in? Or are they just having you print out the UPS label?
Are they still sending out refurbished units, or are they starting to send out new units to stop returns on rrod?
there sending me a box right now as we speak.
Where does the UK boxes go? Because on my emailed label it says frankfurt, Germany. If it is germany its guna take ages. In the UK we have to find a box ourselves. Only brought the xbox 360 elite on 7th june 09 and it went wrong within 1hour playing that evening, it just shut down and turned it back on 3 red lights. Think i’ll just stick to my ps3 much better. Exactly the same online.
HI my xbox kept on frezzing and then came up with the three fashing red lights but the part on the box thing on the plug has still got a green light wot do i do ???
I pretty much have the same issue with Taylor! I emailed tech support and they said I would have to send it in…havent recieved a shipping box. I have only had my xbox for about 1 year too!!
Edward, the first time mine broke mine went to germany but only took 9 days to get back so dont let that put you off sending it, its quicker than youd think
Well, im kinda worried-ish.
I’m going to send my xbox in soon.
I’ve only had it for a month, and i got it off ebay. Im sending it in for the E74 error, so it’s free. I’ve checked all the warranty stickers, and they’re all on. Im just worried, because a lot of the people here have said their xbox’s didnt get repaired due to “tampering”.
I honestly cant know if the ebay seller “tampered” with it. Couldn’t you just put the sticker right back on?