How To: Return an Xbox 360 for repairs
If you read my post Xbox 360 Red Ring of Death, you know my Xbox has recently died. I got motivated today and called Xbox support to start the process of returning my Xbox for repairs. Here is a quick guide outlining the steps I took to get my Xbox repaired.
Step 1: Call Microsoft Xbox support at 1-800-4MY-XBOX (1-800-469-9269)
Step 2: Get a support specialist on the line. Go through their basic troubleshooting steps to determine your Xbox is indeed broke.
Step 3: Microsoft will send a pre-paid UPS box for your Xbox to be shipped in. Make sure you write your reference number on the side of your Xbox before sending it off.
Step 4: Remove all attachments from your Xbox including your hard drive and face plate.
Step 5: Send your Xbox to Microsoft in the UPS package and wait for a refurb to arrive.
The support tech said the normal turn around time is 4-6 weeks. I have a feeling that wait time is going to increase dramatically when Halo 3 launches in September.
It’s too bad we have to do this, but at least Microsoft has stepped up to the plate to cover these repairs.
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Tags: How To, Microsoft, Personal, support, xbox-360
Brad Williams is a computer programmer and tech junkie who enjoys exploring technology and sharing his knowledge and experience with others.
Toomanybrokenxboxes said
am July 29 2007 @ 4:58 pm
Easier method:
1) Buy new xbox360 from local store
2) Remove new xbox from package, replace with broken xbox
3) Return for refund.
Brad said
am July 30 2007 @ 1:36 pm
All expensive electronics are flagged by serial numbers, which they scan when you purchase to make sure you don’t do that. There is a hole in the box allowing them to scan the serial number on each Xbox sold.
Vince said
am August 3 2007 @ 11:49 pm
i just called up the xbox support call (took about half an hour to finish the call, also making me think about the myth of all support comes from india or somewhere) and i’ll be receiving the box to send off in about a few days (hoping they didn’t confuse my street address name, Xenia, for something else). I got the service ID number but where do i put it? do i just tape a piece of paper with the number on it?
also, do i just walk to the post office and give it to them to send?
could use some help.
Brad said
am August 4 2007 @ 8:06 am
Yes you need to write your service ID number on a piece of paper and tape it to the side of your Xbox and then mail it out to Microsoft in the packaging they send you.
Vince said
am August 4 2007 @ 2:22 pm
thanks
Xbox 360: Sent for repairs - Brad Williams Weblog: Web 2.0 and Beyond said
am August 6 2007 @ 9:19 am
[...] you read my earlier post titled “How to return an Xbox 360 for repairs” then you know the troubles I’ve had with my Xbox 360. I received my packaging on [...]
RickY said
am August 7 2007 @ 6:17 pm
i juss called today and they are going to send a box for me but the guy told me to write the number down and take it to UPS….how did you do it?
Shawn said
am August 7 2007 @ 9:34 pm
Yeah, Not capable of sending xbox 360 for a swap after the 90 day period..Unless you find someone stupid enough to take it…The stores do not get credit for the xbox if the serial numbers do not match the box with the xbox 360 itself..So the store person that took it would probably be at fault..But I did get a newer time frame..3 to 4 weeks total turn around time..Better than the 4-6 weeks like stated before..Sent mine off today..
Vince said
am August 11 2007 @ 1:42 am
it has to be the red ring of death to have it as a 3 year warrenty. i just sent in my 360 today, so i’ll be waitin for about 2 weeks for it to come back fixed *since now-a-days they actually try to fix them instead of sending in another one* along with a month of xbox live for free.
bacon? said
am August 20 2007 @ 7:14 pm
i forgot to put the refrence number with my xbox and i already gave it to ups. whats going to happen to my box without that number??
Brad said
am August 20 2007 @ 8:04 pm
I’m sure they track all systems via your serial number, but it might take a little longer while they try and track down your Xbox.
Graham S said
am September 21 2007 @ 1:14 pm
My 360 just got the ring of death, i have all the details and such, do i just hand it to the post office?
Brad said
am September 21 2007 @ 1:22 pm
Did you receive your box with instructions from Xbox yet? Once you have that your all ready to ship it out!
Graham S said
am September 21 2007 @ 1:30 pm
They dont send boxes over in england.
Anyway to the post office?
And thanks for the fast response (Y).
Graham said
am September 21 2007 @ 5:58 pm
You gonna reply?
*looks for a box*
Brad said
am September 21 2007 @ 8:13 pm
sorry bro it’s not tech support, I reply when I have time and try to help out.
Call Microsoft support for England, I’m assuming they have a special number for overseas systems. Start here:
http://www.google.com/search?hl=en&q=xbox+support+UK
Schjlatah said
am September 23 2007 @ 4:49 am
A friend of mine just gave me his older 360 because its showing the RROD. I know he bought it quite a while ago and I don’t know where, but I’m sure he didn’t buy any warranty. I’m going to call the number you posted, but I’m not optimistic.
All I wanted to do was play DiRT.
Brad said
am September 23 2007 @ 9:06 am
As long as it was bought less than 3 years ago, which the 360 hasn’t been out that long so your good, it will be covered. Just call them up and give them the serial number and they’ll take care of the rest.
When I called there was no verification about me, but I did have to register my 360 with them over the phone.
Schjlatah said
am September 23 2007 @ 12:33 pm
I just called the number, gave them the serial on my console and explained the situation to them. They didn’t seem to care, so the box is on its way.
Francisco Davila said
am September 27 2007 @ 12:07 pm
I FORGOT TO PUT THE REFERNCE NUMBER ON MY XBOX AND I ALREADY SHIPPED IT OUT! and i didnt write down the serial number >.<.. Anyone have an idea of what i could do?
Brad said
am September 27 2007 @ 12:11 pm
You’ll probably be fine, but to be safe you could call Xbox support and tell them what happened. The serial number is on your Xbox already so they can probably just use that to match it up.
Josh said
am October 4 2007 @ 1:02 am
it is now 1AM where I’m at and i just got the red ring repeatedly after playing halo3. I’m so frustrated that now i have to wait for the turn around. Just wondering if anyone actually has the time it took for turn around totally, because my roommate sent his 3 weeks ago i believe. So upsetting that i have to wait even more time to play halo >_<
Brad said
am October 4 2007 @ 7:57 am
My total turn around was about 2 weeks, but with Halo 3 just released I’m sure they are packed full with 360’s now, so that will probably increase to around a month.
Mike said
am October 5 2007 @ 10:47 pm
like bacon said, i also forgot my reference number while sending it to ups. It’s not my fault though, i had to talk to his spanish lady named marlin at the support hotline, she didn’t say anything about putting a return address, she did give me a refernce number but she never said anything about putting it in, and she said all the steps would be on the paper with the box. I really hope i get my xbox soon.
andy said
am October 8 2007 @ 9:48 am
i sent my 360 back 8 days ago but before that i sent it somewere else to b fixed cos microsoft said my warrenty had run out.this was before they extended the warrenty.do you think they will fix it now that the seals have been broken or will they say iv tammpered with it?
Brad said
am October 8 2007 @ 10:21 am
I don’t think Microsoft will care. If they do ask just tell them about the warranty issue and I’m sure they will fix it.
andy said
am October 8 2007 @ 11:47 am
thanks maan
andy said
am October 13 2007 @ 11:40 am
just thought id let you know that i got my xbox back and they did’nt fix it cos of tampering.its cost me over £500 all in all for my xbox and i think its a disgrace………..
BlackMagic said
am October 28 2007 @ 12:51 pm
I just called and should b recieving my (box) in 3-5 days …i gave them them my name instead of the house owners but gave them the right address will they know where 2 send the box?…and after i send it how long will it take for the repaired xbox 2 return??????
aubrey markham said
am November 24 2007 @ 12:09 pm
hi brad, quick question purchased a new 360 after old one had the 3 ring death dance, but the wireless controller from my old 360 wont work with the new one, and they both came with wireless controllers is there a trick to getting it to work with the new360.
Brad said
am November 25 2007 @ 9:30 am
Make sure you resync your controllers with your new Xbox. Click the sync button on the front of your console and then click the sync button on your controller to resync them together.
Unshaven said
am November 30 2007 @ 9:45 am
I just got the dreaded RROD after one year of owning the system (bought in 2006). I am going to call MS tech support to start the process for shipping it off for repair. Are they going to care that I tossed out the original receipt? I have everything else though.
Brad said
am November 30 2007 @ 9:47 am
No they will not care. They only want your serial number from the back of your Xbox 360.
Joseph said
am December 1 2007 @ 1:05 pm
So I sent my XBox in for repairs… They sent it back to me with a letter saying that it had been tampered with. When I took my XBox out of the box the XBox had a crack running up the back of it and pieces of plastic fell out into my hand. I assumed this had happened in shipping so I called the XBox repair center and explained what had happened and they flat out refused to fix it. I talked to the manager of the repair center and he refused to repair it as well saying only that “the decision had already been made and they will not fix it” so I called customer support and after two hours on the phone with several people customer support said “there is nothing they could do once the decision had been made by the repair center.
I have had to deal with bad customer service before but this was horrible. I was only able to use my XBox for about 3 months before I got the red ring, then it sat for about 3 months before I sent it in. This is disgusting what a shoddy product M$ released then tried half heartedly to patch. It never made sense to me why anyone would stand up for what MicroSoft does, like it is a great feat of brilliance that they would extend their warranty on such a deplorable mistake on their part in the first place.
At his point I am just going to pass the word around the internet to let people know to save their money and just get a Wii or even pay a little more and get a PS3 neither of which have any issues.
Rebel said
am December 4 2007 @ 9:26 am
My Xbox 360 was returned also saying it had been tampered with. I didn’t recieve anything from them saying they had extended the warranty so I read on the net where some folks said the processor was overheating. So I took it to my computor friend and he opened it up(suspected out of warranty)and showed me where all the jell had melted and run out from under the processor onto the mother board. He just put new silicone jell under the processor and closed it back up. Then only two red lights instead of three. When I did find out about them extending the warranty, I sent it off only to be returned half packed with a letter saying the warranty was void. They know they had a major problem. We ought to be able to file a class action suit.
Tom said
am December 4 2007 @ 11:12 pm
I’ve sent my off to be repaired even though it had been tampered with because it was out of warranty then in it again after. I’m expecting it to come back in 6 weeks not repaired and then I’ll go buy another xbox 360. I just want to try and play a damn game and never want to talk to the Pakistani or Indian people from xbox support again. I’m so pissed off that I’ll have to spent 500$ again. Do you think they should repair my xbox because I had opened it out of warranty out of desperation then sent it when it was back in warranty.
Matthew said
am December 6 2007 @ 11:42 am
Can anyone tell me the format of the reference number Microsoft provides for returns?
Me and a bunch of guys at work are playing a prank on a fellow employee and Microsoft shipped him 2 return boxes in error.
One box has been returned to Microsoft containing a 360 for repairs, the other contains books for a wicked practical joke.
Please let me know, I just need a bunch of made up numbers in the format the number is given.
Thanks!
jordan said
am December 8 2007 @ 5:44 pm
do al xboxes come with a warranty because of the RROD plauge? because im thinking of buying a xbox 360 off of ebay for cheap and so i wanna know if i buy it and it comes and gets the rrod in a week or something can i send it to be fixed by just giving them the serial number on the box?
Sunny said
am December 14 2007 @ 1:29 am
yeah you can. I bought mines off of ebay and i called customer support about 7 months later on customer support since i got rrod and they asked my serial number. I explained about how i bought it from ebay, etc. and i luckily didnt even hav to buy the warranty because the last owner had bought the warranty. if you’re lucky u might just get the warranty for free like i did.
Tim said
am December 19 2007 @ 12:08 pm
Just had the same problem as you. Ring of death - sent back for repair two weeks later ring off death again sent back for repair then it is returned saying it has been tampered with - which is absolute rubbish. DONT BUY XBOX 360 !!
Prymal said
am December 20 2007 @ 3:13 pm
I sent my non-HDMI 360 back to microsoft on 12/6 (they received it on the 12/10). Today, 12/20, I received a brand new console, manufactured 11/23/2007 with a different serial number (and HDMI), plus a 1 month gold membership live extension card.
Sorry you guys are having such problems…
Ryan said
am December 22 2007 @ 10:53 pm
Yeah, I gotta get around to doing this. Been too busy with everything. I believe now that all 360’s are doomed from the start and think I should just pick up a $400 PS3. I was dissapointed, to say the least, but still not surprised. XBOX has a better game selection than PS3, but it’s obvious that Sony wins the hardware battle and you get what you pay for when you buy Sony. I’m now surprised that I ever defected from Sony after all of the PS2’s I fixed, when I bought that XBOX. The Xbox is just addicting. It just has those features that you can’t let go of. (Not to mention Halo 3)
I’ve basically screwed consoles ever since my ‘Box had a period a month ago. Bought a 2000 dollar pc and now I play Crysis, which is what FPS should have been in the first place. Check my blog though, and you’ll see I’m having a slew of problems too.
Peace.
bryan said
am December 26 2007 @ 6:12 pm
i need to send off my exbox for repair, ive had it 2years and it just got the ring of death, i have origanl box but not the receipt, do i need that to have it repaired
Prymal said
am December 27 2007 @ 3:05 pm
@bryan -
nope, you don’t need your receipt. if your console wasn’t registered (like mine wasn’t), they’ll do it over the phone. just call the 800 number and you’re off. they’ll send you a box (via UPS)–just make sure you don’t destroy the box they send you, because your xbox is going in it.
dutton said
am January 2 2008 @ 7:02 am
my xbox had just shown the rrod so i tried following your steps, i live in stevenage [ a few miles form London ] but the number did not work on my phone, so asking around i got this number
08005871102
this worked on my phone and although it was another Indian lady like always, she was very helpful and even talked to me about mt halo 3 addiction while i waited for her to put forward my request
for any-one that lives near london try phoning
[ 08005851102 ] she also told me that should visit my address to collect the x-box in 4-5 days, so i was amazed when they arrived at my house this morning , after i phoned last night , she also told me that the waiting time was 2-3 weeks but the collector of my 360 said he would probably see me in about a week
if you have any questions please contact
pk-j@hotmail.co.uk
dutton said
am January 2 2008 @ 7:29 am
oh yeah , and there was no questions asked about if i was the first owner or if i had the receipt or anything like that , which is a relief as i don’t have the receipt nor am i the first owner xD
Gamerbot said
am January 5 2008 @ 7:34 am
Here is how I fixed mine.
Anyways, my total cost was just under $50.
You can find out more here;
==> http://fixmyxbox360.tumblr.com/
Cheer.
Za-GBot.
bababooey said
am January 17 2008 @ 5:59 pm
I’ve had my xbox since March ‘07. I got the RROD on 1/10/08. I immediately went to Xbox.com and found their support site where you can register your xbox and it gives easy directions on what to do next before you request service. Just make sure that there are 3 red rings and the upper right quadrant is unlit. Then they ask you to turn off your xbox and turn it back on to see if you get the 3 red rings again. If you do, make sure there is an orange light on your power supply. If it isn’t it could indicate a different problem with your system. the 3 red rings indicate a hardware problem. After you have checked for the orange light then it indicates that you can send it in for repair. The 3year warranty only covers the 3 red rings so make sure you send it back before that time.
Then (on xbox’s support site), you request service for your xbox where you can tell them what problem you are experiencing. After submitting the request, you get a reference number. Microsoft will then send you a box along with packing material and instructions on how to pack it. They also include a prepaid shipping label (copy down the tracking number) that you will put on the outside of the box after you seal it up. Then, you can drop it off any any authorized UPS shipping center.
If all goes well, it should be about a 3-4 week process from the time you report the problem to the time you receive your xbox system back.
I just got the box yesterday (1/16/08) and I sent the package out today. I’m hoping to get it back in about 2 weeks.
By the way, you can track from xbox’s website if they received it and when they sent it back to you.
I’ll give you an update later when I have one.
game player said
am January 22 2008 @ 8:22 am
Does anyone know why i’m getting this error when I try to register my RROD 360 for return (UK)
“We are unable to validate your customer information and proceed with your order at this time.”
I’ve tried it a few times but it won’t work. I’d originally registered it for return a few months ago but frankly was that fed up with the sorry tale I just put in it’s box and it sat there until Xmas was out of the way etc. This was when I had to source my own box and print the UPS label (which I’ve done). I packed it up yesterday, went to check the status and it said ‘no pending status’ obviously they had cancelled it due to time taken to return it.
So I set up a NEW request. And I note that it now states to return in within 20 days (never said this before) and it also says they will now ship the label and a box to you (like the US). Anyone else in the UK get a coffin sent out? or is that just the website that is wrong and we still need to find our own box etc?
thanks
Bababooey said
am January 24 2008 @ 1:42 pm
Here’s an update:
I sent my xbox on 1/17/08 from northern California and they received it on 1/23/08. I went to the Xbox support site to double check the status. According to their website they were still waiting to receive my device. I called xbox today (1/24/08 around 10:30 am PST) and the guy said it can take up to 2 days to update the website but they could already be looking at it (yeah right).
I know that I’m being overly anxious but I would like to know if they received it. I WANT MY XBOX BACK! I’m just afraid of getting a bad one again and then I’ll have to go through this process again. I don’t want to be one of those that is on their 3rd or 4th system.
I’ll give you an update when I have one.
Package Progress
Location Date Local Time Description
MC ALLEN,
TX, US
01/23/2008 10:53 A.M. DELIVERY
01/23/2008 8:37 A.M. OUT FOR DELIVERY
01/23/2008 4:15 A.M. ARRIVAL SCAN
SAN ANTONIO,
TX, US 01/23/2008 12:20 A.M. DEPARTURE SCAN
SAN ANTONIO,
TX, US 01/22/2008 6:54 P.M. ARRIVAL SCAN
MESQUITE,TX, US 01/22/2008 2:07 P.M. DEPARTURE SCAN
01/22/2008 12:29 A.M. ARRIVAL SCAN
SAN PABLO,CA, US 01/18/2008 3:22 A.M. DEPARTURE SCAN
SAN PABLO,CA, US 01/17/2008 11:58 P.M. ARRIVAL SCAN
CERES,CA, US
01/17/2008 9:40 P.M. DEPARTURE SCAN
US
01/15/2008 9:31 A.M. BILLING INFORMATION RECEIVED
Bababooey said
am January 25 2008 @ 3:47 pm
Finally, xbox changed the status today (1/25/08) of my xbox to:
“Device Received at Service Center”
Hopefully I’ll get back my xbox soon.
Bababooey said
am January 30 2008 @ 4:48 pm
Status changed again (1/30/08):
“Device Shipped To Customer”
Music to my ears. I noticed that they used FedEx Ground to ship the package back to me. I live in Northern California.
CFCPhillip said
am February 22 2008 @ 1:34 pm
I’ve had the RRoD on my xbox now for quite sometime. But sometimes it will turn on without any problems.. DO you think it will be fixed if i return it to MS if it doesnt display the RRoD when it arrives at the service centre?
P.S, i Ordered a return for my xbox on the 11th Feb its now the 22nd and i still havent recieved a box… My faith in microsoft is deteriorating…
Brad said
am February 22 2008 @ 5:30 pm
I would imagine they will. My friend sent his in for repair and he never had the RRoD, he just had constant errors while playing games and they replaced his.
phil said
am February 26 2008 @ 11:41 pm
my roommate is in the navy and is out to sea for 8 months. his xbox got the rrod and all i have here is the box with no receipt. can i do the phone call and ship it off when the ups box arrives or does he have to do it when he gets back since he purchased it?
Darryl said
am February 27 2008 @ 3:45 pm
I just phoned microsoft today,for the problemes had with my 360 with the 3 red lights. And they said theyd send me a box in 3 days.2 hours later I get a email, and they said to me
Your service order has been created and we will process your Xbox console within 2 days of receipt.
If requested by the Xbox Customer Support agent you spoke with on the phone, submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or a copy) evidencing that your request for service is made within the warranty period. If proof is not received or if your proof indicates that your device is not in warranty, your device will be returned to you unopened, and you will need to pay freight charges directly to the carrier (freight collect) using only these forms of payment: personal check, certified check, cashier’s check, official check, money order or company check.
the probleme is , I dont have my reciept. What should I do??
Darryl said
am February 27 2008 @ 4:33 pm
I just phone today to microsoft,telling about them the problem with red lights,and they said they send a box then get it repaired etc..
2 hours later I got a email from them saying:
Your service order has been created and we will process your Xbox console within 2 days of receipt.
If requested by the Xbox Customer Support agent you spoke with on the phone, submit proof of purchase in the form of a bona fide, dated bill of sale, receipt, or invoice (or a copy) evidencing that your request for service is made within the warranty period. If proof is not received or if your proof indicates that your device is not in warranty, your device will be returned to you unopened, and you will need to pay freight charges directly to the carrier (freight collect) using only these forms of payment: personal check, certified check, cashier’s check, official check, money order or company check
they problem is, I dont have my reciept.
What should I do??
Justin said
am February 27 2008 @ 5:48 pm
Hey everyone,
on the website where you register the xbox to be fixed, does the repair center need to recieve the actual xbox before you can check on it? I try to put in my serial number to register it and it says it encountered a problem. Am I doing something wrong or what?
Brad said
am February 27 2008 @ 8:30 pm
I didn’t have to submit any kind of proof of purchase with my Xbox when I sent it for repair.
Darryl said
am February 28 2008 @ 12:42 pm
yeah but what should I do send it anyways without the reciept or??
georgedizzle said
am March 9 2008 @ 2:15 pm
i still need to send my 360 in for the RROD problem but i dont have my receipt. It says that if u don’t have ur receipt then they won’t fix it. I got everything else, but what should I do? Please HELP
alfonso said
am March 11 2008 @ 4:08 am
I’m from the UK and I have just sent my Xbox in for repair.
I bought mine second hand it would only turn on the third time from the get go.I called the weirdos at xbox and they made me pay £60 for a new warrenty before they would send me the box. Instead they sent a UUPS guy to my work to collect, I am no tracking my poor poor xbox.
Does anyone know the turn around for an xbox repair in the UK, its smaller than the states so it should be quicker right ! ! ! ! lol!! !
I need to play condemned 2 and I cant do it with a controller and no xbox, just look at the back and pretend right!
Joe Blow said
am March 30 2008 @ 5:50 pm
So why not just buy a new xbox while the current one is being fixed by microsoft. Then return the new xbox when you receive the fixed one back. Best buy has a 30 day return policy. Any issues with this?
Brad said
am March 31 2008 @ 7:07 pm
@Joe I could be wrong but don’t they typically charge a 15% restocking fee on large electronics?
I know both Best Buy and Circuit City do on digital cameras.
Brett said
am April 11 2008 @ 1:10 pm
Do you know the failure rate for refurbished ones? I had a 360 for about 10 months got the RROD, went through the return process back in November. The one they sent me back just did the same thing so I am going through this again. Why don’t they replace the mother boards with the ones with the new chip sets?
Matt said
am April 18 2008 @ 12:47 am
i got the rrod back in december. tried to register online to return for repair. i keep getting an error when i enter my serial number. i have tried over 14 times to register over the phone but i keep getting someone that tells me to call back in 3 hours when the system is finishe updating. anyone else experiencing this problem?
Bruce said
am May 9 2008 @ 8:09 am
I just sent my xbox but the day my coffin came i took off the faceplate and noticed the seal looked like it was taken ff at one spot and moved to another from the factory like this now what well i called them and asked if i’m wasting my time sending it ini’ve never touched it i was informed both by phone and email that they dont not only go off the fact that the seal seems to be tampered with they check the serial and the clips in the back so i will keep fingers and oes crossed on this cause as far as i can see i dont not want to wage war with microsoft cause the reps just give you the round around they just better do what is right and check not just look at a seal and say nope its been tampered
chris said
am May 31 2008 @ 11:32 am
my xbox 360 been sat here for a month waiting for microsoft to send me the pre printed forms from ups to get it delievered to the repair centre they said they would be here between 7-14 days first time round so i ve had to ring them up again to see where they are and the bloke said on the other side of the phone they haven’t been sent so he’d resend them between 3-5 days and guess what there still not here.they give you three options online when you register your xbox to be repaired and they don’t tell you which option you can do i.e they’d send the box to put your xbox in and they didn’t.Ive still got my snes upstairs and it still works after more than 10 years,its a joke.its a great console (before it breaks down)cant wait to get it repaired but microsoft need a kick up the arse.
sam said
am June 12 2008 @ 4:31 pm
i dont know if anyone can help me but i’ll try. my xbox is faulty and iv gone through all the stuff with getting the box. i just dont know what i need to put in the box. is it just my xbox or is it all this stuff aswell
Tax ID/VAT No.
Ship From and Ship To Address Information
Terms of Sale (Incoterms)
Reason for Return (e.g., Return for repair, Return - wrong size, Did not want)
Number of Units
Unit of Measure (e.g., Each, Carton, Dozen)
Description of Goods (e.g., What the good is, What the good is made of, What the good is used for)
Country of Origin (Manufacture)
Unit Value
Total Value
Currency (e.g., USD, CAD, EUR)
that was all basically in the instructions. but i dont think i know half that stuff. xbox support didnt say anything when i originally set up the return.
can anyone help.
Tricia said
am July 4 2008 @ 8:35 am
I contacted microsoft, received the necessary return number along with the ups label for the box, but NO box ever came (been 4 weeks now). Can someone tell me what type of box I need to be using to send the system back? or should I be recontacting microsoft for the needed return box?
any and all comments/help will be greatly appreciated.
jordon said
am July 6 2008 @ 12:43 pm
thanks man i would not have know what to do if it was not for you!
billy said
am July 24 2008 @ 12:14 am
@Tricia,
i guess now they are only sending people prepaid labels and recipts but you need to go to a ups store and give them the label and then they will package it and send it off. i think you have to pay for the packageing which is like $7-$8 bucks. no biggy but seeing how you’ve waited over 20 Days you need to call again and get a new label and ref # so they can process it again.
oh and i have a question for anyone that can answer it if the send you a prepaid label and ship it does that mean that you still have warranty?
Anthony said
am July 24 2008 @ 10:25 pm
well if u bought ur xbox with a warranty then yes but if u did not it depends on whats faulty with your xbox say you have a hardware error they will fix it for free or just give a new xbox in the mail but if it is not a hardware error it will cost about 99 dollars.
Secret said
am August 4 2008 @ 9:35 am
Well, I’m very upset with microsoft i have two xbox 360’s and both of them get two red lights and freeze when im playing games i have tried all the methods i even took apart both of them and tried fixing at least 7 times each but im probably just gunna send them in but good thing i get my new xbox 360 tomorrow in the mail my own Dark Knight editon xbox 360 but microsoft im about to say screw microsoft and go out and buy a ps3 cause my buddy has one and he has Playstation network for it and you can’t get suspended or anything and its free and the only thing you have to pay for is map packs and that stuff but they dont even cost that much and you can also browse the internet on it how cool is that so im gunna send my 360’s in and if they give me red ring of death or two lights or one and if it freezes on me im gunna say bye microsoft and say hello sony.
Matt said
am August 14 2008 @ 10:45 am
I’ve been having trouble too. I recently sent my console in for repair after the “red ring of death”. I got back a letter saying “An inspection of your console has revealed that damage excluded from that covered by the Xbox Limited Warranty, has occurred.” and now they are accusing me of “tampering” with my system. You can find out more details here:
http://www.mattsmessyroom.com/2008/08/microsoft-repair-center-breaks-already.html
I’ll be blogging about my daily calls to support until I get a new 360.
Adam said
am August 14 2008 @ 5:17 pm
I don’t get it…i just set all my stuff up to have my 360 sent back..and now the stinkin site gives me an error saying
Error!
We are unable to validate your customer information and proceed with your order at this time
Error #: 1086
ocobechiey... add me said
am August 17 2008 @ 9:17 am
so ive hade my xbox for 2 years and ive been hearing of everyone who hade trouble with thiers and mine finally broke but im not very patient and really want a new one is thier any way to get it faster